When leading teams through digital transformation projects, I finetuned my approach over the years – the result was the idea that my weapon of choice was a quiver (Intelligent Automation) armed with with arrows (tools). I examined Salesforce, ServiceNow, BluePrism, Application Development, ERP, & O365, not because I wanted to own all these groups but because my vision required them to be in harmony in strategy to get an optimal solution. I would also find out what the customer is trying to...