Tag: Perceptive Content (Articles)

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  • How Does Managed Services Work for a Healthcare Client?
    Last week, we covered what a managed services contract with RPI looks like from perspective of a longtime client. Now, let’s discuss what this contract might look like for a large healthcare organization who is also relatively new to us. Our team initially preformed a large-scale accounts payable redesign by leveraging Lawson v10, Perceptive Content, Brainware, and Yoga Flexible Software, forming a very complex and robust solution.
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  • A Day in the Life of a Managed Services Contract with RPI
    What should you expect if you have a managed services contract with RPI? To start, we utilize an easy-to-use ticketing system to report and track issues. For example, one of our clients audits our changes to their production environment on a yearly basis. The reporting we provide makes this process easy - as simple as sending an email to your custom ticketing email address provided by your RPI project manager.
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  • OCR Fine Tuning with RPI’s Managed Services
    Last week, we explained how RPI’s managed services offerings can be customized by Support Tiers. When it comes to the systems we support, the most common applications our clients contract with us for are Perceptive Content, Brainware, OnBase by Hyland, Kofax solutions, and Infor CloudSuite, in addition to legacy Lawson solutions, and many others. Please reach out to us if you are wondering whether we can support your system with managed services!
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  • A Managed Services Support Tier for Everyone
    Last week, we discussed how RPI empowers clients through custom managed services agreements. These can be modified in a variety of ways, including varying Support Tiers based on your needs, ranking from Tier 1 (basic help desk support) through Tier 3 (custom development, coding, proactive monitoring, and maintenance). Each tier can be adjusted or further customized to what works best for your organization. These agreements are available for any of the enterprise software solutions RPI specialize...
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  • Empowering Clients through Custom Managed Services
    Now that we’ve covered the flexibility of a managed services agreement, let’s discuss how it can be customized. This boils down to how much assistance is estimated to be needed, which type(s) of assistance are needed, and which combination of resources are the best fit, depending on the systems and solutions in place. It is of the utmost importance that consultants with appropriate skills and knowledge levels are involved and actively working on client teams as a seamless addition.
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  • The Flexibility of a Managed Services Contract with RPI
    Last week, we introduced some of the different ways managed services could potentially help your organization. Although we won’t go over everything that you could get out of managed services, it’s worth repeating that you get what you want out of it – the scope of your contract is totally up to you. Whatever your specific needs are, we will make sure to address them.
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  • What Managed Services Could Be Is Up to You!
    Lately, we’ve been discussing what is not managed services, so now let’s take a moment to dive into what it is and what it can do for you. Ultimately, it’s up to you in terms of how you want to approach your managed services contract. One of the biggest features of our managed services offering here at RPI Consultants is on-demand support. Not only does this guarantee that you know who to contact for issues, but also eliminates scope concerns and the need to contact multiple vendors if you...
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  • Ad Hoc Support and Managed Services Are Not The Same
    Let’s expand on what we discussed last week in terms of a managed services offering versus an SMSA. To be entirely honest, there’s not a huge functional difference between ad hoc support hours and managed services hours, except that the latter offers significantly more scope flexibility. Rather than outsource a managed services contract to another company, RPI resources are available to assist with whatever helps you derive maximum value from your software, be it Hyland’s Perceptive Conten...
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  • Managed Services Offering vs. SMSA: What’s the Difference?
    As discussed last week, there are a variety of challenges that come with retaining and managing top-level enterprise software technical resources, whether for Perceptive Content or nearly any other ERP or ECM solution. It is of the utmost importance to retain either direct employees or outside resources or consultants who have the right skills and experience for the unique software combinations that form your environment. RPI Consultants’ managed services offerings are flexible and cost-effect...
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  • How RPI’s ECM Managed Services Saves You Money
    As we discussed last week, one option for filling gaps in your organization’s technical department is to purchase a managed services offering, whether for Perceptive Content or any other ECM, ERP, or enterprise software solution. It can be overwhelming and expensive for an internal team to manage and optimize these complicated solutions, or even to handle upgrades, while also taking care of other important work duties. This is one reason why RPI Consultants includes a project manager in all of...
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  • Balancing Out Your Team with Managed Services
    Let’s go a bit further into how you can balance your team using managed services. Suppose your organization is in the process of upgrading to the latest version of Hyland’s Perceptive Content ECM software. Generally speaking, when RPI has supported clients through this type of project, we find that they usually need end user training and support, training, as well as custom development and system optimization or fine-tuning. Many of these needs aren’t even known until later into the implem...
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  • Work Smarter (not Harder) with Perceptive Content Managed Services
    Supporting multiple enterprise systems, including ERP and ECM software, is a challenge for many organizations. This is particularly true when knowledge is siloed, or when it is unclear which resource to reach out to internally to solve a particular issue. While many have heard of managed services support options, there are lots of people unclear about what exactly it does or does not consist of (or how it can be tailored).
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  • How to Build Perceptive Content Views / ImageNow Views With RPI Consultants
    Join Senior Perceptive Content Consultant Jeff Jones as he walks you through how to build views in ImageNow / Perceptive Content.
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  • Perceptive Content AP eForm Custom Connector
    The AP Invoice eForm product for Perceptive Content offered by Lexmark Enterprise Software provides for a streamlined data entry process for many Accounts Payable departments. One pain point many people have experienced is its use of the “Virtual Tables”, a method used by this Perceptive eForm for storing Vendor, GL, and PO data. While these tables have satisfied the requirement of allowing the eForm to store and retrieve data for years, they aren’t perfect. Some of the issues we see include heavy resource usage and slow query speeds.
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  • Major Changes in Perceptive Content 7.1
    Perceptive Content 7.1 introduces a departmental security model where each department exists as if it were its own instance of Perceptive Content (ImageNow). There are two types of manager roles available in Content 7.1, Perceptive Manager and Department Manager. The Perceptive Manager role has replaced the owner account from previous versions.
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