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MHC

Since June, 2015 Bronze Partner

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AI Insight

7-day view Last updated Wednesday, September 16

About MHC: Accounts Payable Automation. Invoice Automation. Streamlined documents & payments with your stakeholders. Customer communications management. Whether your organization is currently using Infor Lawson, upgrading to Infor CloudSuite, or you’…

Latest Blogs

MHC Advances Leadership Position in 2026 QKS Group SPARK Matrix™ for Customer Communications Management
Recognition Reflects MHC NorthStar CCM’s Role in Advancing AI-Driven CCM Market Innovation Minneapolis, MN — July 14, 2026 — MHC, a global provider...
July 14th, 2026
MHC
Author: Olga Zakharenkava
Common Accounts Payable Issues and How to Solve Them
March 2nd, 2026
MHC
Author: MHC
Community Banking Trends 2026 and Insights from the Front Lines 
February 27th, 2026
MHC
Author: MHC
B2B Payment Rebate Programs: What They Are and How Businesses Benefit 
March 17th, 2026
MHC
Author: MHC
See All »

Latest Media

[WEBINAR] Stay Ahead in 2025: Master AP’s Biggest Challenges Before They Hit
December 17th, 2025
MHC
Discover MHC NorthStar
February 5th, 2023
MHC
[Webinar Insight#1] AP That Pays: Unlock Rebates on Every Payment - Customer Story
December 17th, 2025
MHC
[Webinar Insight#2] AP That Pays: Unlock Rebates on Every Payment - Fortress-level Security
December 17th, 2025
MHC
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Events

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MHC Announcement
BC:
MHC INTERVIEW: How Software Platforms Outgrow DIY Document Generation

Document generation often starts as a practical product need. A customer needs a report, contract, statement, notice, or other communication, and the software team finds a way to produce it with the tools they already have.

That approach can work well at first. But as customers, templates, data sources, business rules, delivery channels, and compliance requirements grow, document generation can  Read more...become harder to manage. Over time, what began as a simple output process often turns into a larger infrastructure challenge tied to customer experience, implementation, support, and scale.

In this Expert Insights conversation, Jamie Harris explains how software teams can recognize when they’ve outgrown a DIY or patchwork approach to document generation. He shares why building the first version is different from maintaining many variations, what happens when teams hit the scaling wall, and how a more purpose-built approach is needed to manage templates, data, workflows, approvals, accessibility, auditability, and delivery with greater control.

Key Takeaways

- Document generation often begins as a practical response to an immediate customer or product need.
- As platforms scale — managing more customers, templates, data sources, rules, exceptions, and delivery channels — the process becomes harder to manage.
- Open-source, DIY and patchwork approaches are not automatically wrong, but they can become harder to maintain, document, govern, and scale as requirements grow.
- In regulated or high-stakes environments, communications may need stronger controls around approvals, accessibility, auditability, version control, and data governance.
- Warning signs a platform has outgrown its DIY approach includes: engineering required for every template change, manual testing and approvals, unexpected failures, customer-specific workarounds, and the product teams saying “no” or “not yet” to document-related requests.

https://na2.hubs.ly/H06_qhm0 Show less...
Delivered Read
Group: MHC
[Expert Interview] How Software Platforms Outgrow DIY Doc Generation
na2.hubs.ly Discover how software platforms outgrow DIY document generation in our expert insights interview with Jamie Harris, MHC Senior Account & Partner Execu...
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MHC Announcement
Edited
BC:
[Read Q3 2026 QKS Group SPARK Matrix™ CCM Report]

Inside the Report----> https://na2.hubs.ly/H06FXTL0

>The convergence shift: why communication now connects the customer experience.

>The four 2026 findings: CCM is becoming the customer experience operating layer, the AI maturity model, governed context, and the transformation ladder that reset vendor scoring.

>The MHC profile: strengths, buyer fit, and the analyst’s take on where MHC leads.

Delivered Read
Group: MHC
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MHC Announcement
BC:
[Special Announcement] If you're heading to Infor Service Industries Connect next week, we'd love to connect while you're there.

Stop by Table #8 to catch up with the MHC team, meet our new CEO Chris Hartigan, and learn what’s new across our AP payments initiatives. You’ll also have a chance to receive a $100 gift card by sharing a snapshot of your annual AP spend and exploring potential rebate opportunities. And we’ll have a few fun giveaway items available, too. Read more...

We’re also hosting a breakout session during the event:

From Cost Center to Profit Driver: Unlocking Rebate Revenue in Accounts Payable
MHC + Bottomline | June 25 | 10:45 A.M. ET

In this session, we’ll cover:

- How to uncover hidden rebate opportunities in AP
- How to optimize payment strategies for greater value
- What top-performing organizations are doing differently
- How to reduce risk in supplier payments

We hope you’ll join us at the table and in the session.

We look forward to seeing you in Orlando! Show less...
Delivered Read
Group: MHC
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About MHC

Accounts Payable Automation. Invoice Automation. Streamlined documents & payments with your stakeholders. Customer communications management.

Whether your organization is currently using Infor Lawson, upgrading to Infor CloudSuite, or you’re a new Infor customer, MHC’s solutions complement Infor functionality to drive additional efficiencies and increase the overall value of your enterprise resource planning (ERP) and business systems.

The MHC NorthStar configurable SaaS platform enables organizations to generate hyper-personalized and digital customer-facing, vendor-facing, and employee-facing document and payment output via turnkey precision delivery without expensive consulting and the frustrating fragility of Microsoft Word templates. MHC also supports AI-powered document capture, imaging, powerful workflow configuration, plus AP payment rebates, flexible web forms, and much more.

Learn more at https://www.mhcautomation.com

Additional Links

Infor Integration
MHC
12000 Portland Avenue South
Suite 230
BurnsvilleMN55337
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