TEAMabsolute’s staff have been in the Infor Lawson industry since 1997 and have had the opportunity to resolve tickets from V7 to V10. We are well-known for our innovative upgrade solutions, but that’s not where our relationship ends because we’ve adopted the “customer for life” mindset. Our team will always be there to maintain our customers’ Infor Lawson Technologies and Applications. We’re just an email or phone call away from assisting your team in a time of need.
Our Service Desk is run by dedicated support staff, highly experienced technical and functional resources, who are available 24x7x365. Our Service Desk Coordinator manages each incident entered into our system. These incidents are tracked via our Help Desk Solution where customers can access their account to enter tickets, check ticket status or find our 800 number if you need to speak with the Coordinator. The Helpdesk Solution has an easy-to-use interface that also allows for replying to an entry, adding others to the ticket or closing the ticket.
All incidents submitted result in an alert to the TEAMabsolute Service Desk Coordinator. The Client receives a response from TEAMabsolute in accordance with the Response Time Goal as indicated by the Priority Level per the chart below.
We strive to quickly determine the root cause of an issue and develop a path towards speedy resolution. Our goal is to make this process easy and seamless for our customers. Support is nice to have, but a support solution that is easy to navigate and is run by people with over 20 years of experience makes it even better. The Help Desk Solution has proven to be a successful tool in communicating effectively with our customers.
Tell TEAMabsolute about your organization and where you need assistance. We are always here to help. Contact us today!
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