Customer & Marketing Management
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Customer & Marketing Management
  • 13 Best Mobile CRM Apps for SME's
    Now the SME's are focusing towards the mobility solutions and mobile custoemr relationship management is one of them. So, here are some best movile CRM applications available in the market with their feature comparison chart.
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  • The One-Two Punch for Successful Customer Relationship Management
    Everyone’s looking to develop positive, profitable relationships with customers. However, very few companies are able to do both. Many organizations are often forced to choose healthy or profitable – but there is a way to obtain both. It calls for a killer one-two punch of personal networking and choosing the right CRM software.
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  • Social CRM: Where Social Media Meets Customer Engagement
    CRM is all about using the latest technology to make interactions between customer and company pleasant for the customer and fruitful for the company by squeezing every drop of information and opportunity out of every touchpoint. Lately, that's meant using lots of automation software and cloud-based solutions that make CRM interactions faster, more intuitive, and ubiquitous in terms of user experience (UX) across whatever device the customer is using. Companies want to interact with users where they live. In today's hyper-connected, always plugged-in world, that means reaching out to customers on social media platforms in a way that doesn't feel like an invasion of privacy. That's where Social CRM comes in.
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  • 6 Ways to Turn Every Customer Interaction Into an Opportunity
    Contributor to Entrepreneur, Leyla Seka, wrote a great article about turning interactions into opportunities. She focused in on six ways to do so.
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