Balancing Emerging Technology Solution Innovations Against Risk CIOs and CMIOs are bombarded daily with emails and texts from emerging technology vendors that are desperate to find healthcare provider clients that are more likely to take on higher risk levels for new technologies that address critical healthcare delivery needs. Healthcare organizations may consider new innovative technology products if the associated risk factors are within the benchmarks set by executive management. Risk fac...

Reliable and Safe Robotic Disinfection Processes for Healthcare Facilities Hospital-acquired infections and patients with highly infectious diseases have always been a challenge for healthcare systems to manage. COVID-19 elevated the need to develop a higher level of cleaning and sanitization processes to protect staff and patients. Healthcare executives acquired a new awareness of the needs for different housecleaning approaches that would be needed to provide safer, faster, and less costly ...

Telehealth Version 1.0–Lots of Players, Little Differentiation COVID-19 has forever changed primary healthcare delivery. To survive financially, physicians have had to quickly learn and implement telehealth solutions to deliver virtual care. The catalyst for implementing telehealth services was the Medicare 1135 waiver that reimbursed telehealth visits at the same rate as office visits[1]. This waiver was created to ensure patients would not be needlessly exposed to COVID-19 during an o...

Now more than ever, the partnerships between healthcare providers and vendors are crucial to the success of the industry and patient well-being. Now months into the COVID-19 crisis, we have been able to reach out to our provider friends to see how well their vendor partners have supported them throughout the pandemic. We are excited to share these findings with you in our Vendor Performance in Response to the COVID-19 Crisis report. There’s so much to share on this topic...

As healthcare providers, the social determinants of health (SDOH) can feel unwieldy and frustrating. How can you make sure your patient has a friend, enough food, and the counselling services they need? There are so many questions surrounding SDOH, but what many providers don’t know is that there is a growing number of technology solutions they could potentially rely on to help them with these problems. In the last few years, there has been growing interest in SDOH, and a lot of prov...

Robotic process automation (RPA) has been around for quite a while, but now, amidst growing economic pressures, its adoption in healthcare is starting to heat up. RPA solutions have been showing a strong ROI and cost reduction for providers recently, and there are now many more providers who want to know which vendors can help them access these benefits. In KLAS’ new report, we take a look at a vendor that has been garnering high marks and attracting a lot of attention in this market: Colburn...

Let’s say that you are experiencing heartburn. You go to the doctor, who prescribes medication and a healthy diet. The problem is that the co-pay for the medication is expensive, and you can’t afford the diet the doctor ordered.

Creating a Big Data Environment for Improved Analytics and AI Healthcare providers are keenly aware of the need to allow their data to be used by cohort organizations and technology companies to establish big data repositories that provide more accurate analyses and more sophisticated AI algorithms. Organizations such as Mayo Clinic sell their data to technology companies to facilitate advancements in AI[1]. Patient advocates are concerned that the data may not be deidentified to the extent n...

The Problem: Managing a Learning and Training Environment for Fast Paced Telehealth Provider organizations have been using eLearning environments for several years. In many cases, the organizations have not fully supported these environments or the education staff that supports and maintains these systems. COVID-19 will force healthcare organizations to focus their attention on expanding virtual and digital healthcare services. Telehealth will become a much more prominent and robust service o...

The Problem: Legacy Architectures and Proprietary Data Sets Can Impede Innovation Those of us who have been in the healthcare IT business for several decades can attest to the fierce competitive environment that exists between vendors in the same market segment. Historically, Epic and Cerner are the most recognized competitors in the enterprise healthcare IT market. These two vendors have disparate architectures and data sets that drive two different approaches for data interoperability. The ...

The Problem: Software Programming is Expensive and Slow to Deliver Needed Solutions Just 2% of the worldwide population knows how to code, and the need for software developers is estimated to grow by 24% over the next seven years.[1] Software programming is expensive and, in many cases, delivered later than needed. Because of a lack of women and racially diverse people currently working in the space, the knowledge transfer between what users of those groups need and what software developers d...