This community health organization offers medical, behavioral health, and support services to its patient community. As COVID-19 cases and associated risks rose, this organization acted quickly to protect its patient population. One of the most important initiatives was to evaluate, select, and quickly deploy a telehealth solution that would meet the immediate needs of its diverse provider specialties and patient circumstances, as well as fit into the long-term technology vision after reaching a go-forward phase of post-pandemic stability.
ROI Healthcare Solutions had a multi-year history of trust and partnering with this community health client and its funding source after providing legacy application support, project management, and post sunset support during an EHR transformation initiative. Key stakeholders engaged ROI to select, rollout, and support a cost-effective telehealth solution that would meet the needs of its provider community. Throughout the scope of this engagement, ROI:
Collaborated with the client to create selection criteria, goals, and timeline expectations for telehealth
Stakeholder satisfaction across operations and IT teams
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