COVID-19 Update for Infor Customers & Partners March 17, 2020 To our valued customers, With the rapid development of COVID-19, it is a priority to help ensure the health and safety of our employees, customers, partners, and communities. We are working diligently to reduce the risk to our ecosystem, as well as to ensure that our customer support and services continue without interruption. Our thoughts are with our customers and Infor communities, people affected, and healthcare professionals who are working around the clock to help people in need. At Infor, we are protecting our employees in affected areas by allowing them to work remotely, taking additional sanitary precautions, restricting visiting guests, and even physically closing some offices temporarily as needed. Our services and sales teams, as well as our partners, are working together to help meet our customers’ business-critical technology needs. Customer Support, Cloud Operations, and Infor Consulting Services (ICS) are equipped to continue working without interruption. Using technology/online tools, we plan to continue business as usual, progressing toward planned milestones and providing you with support. Our workforce is equipped with laptops, VPN access, and conferencing tools to be able to work from home as needed. We are committed to providing exceptional service to our customers. For more information, please see the FAQ below. We are thankful for our employees, customers, and partners, and look forward to emerging as a stronger community. Kevin Samuelson Chief Executive Officer Infor 1. Does Infor have a business continuity plan? Infor has a Business Continuity Plan in place. Our business continuity strategy covers disaster situations impacting employees, office locations, and data centers—and is supported by a cross-functional team that meets daily to assess risks, responses, and document processes for disaster response. Our support staff are set up to work remotely with the ability to access support systems and customers as required. Our consultants are equipped to provide continued services remotely through use of technology and online collaboration tools. 2. Will my cloud services be impacted? We do not expect any disruption of our services due to the COVID-19 outbreak. lnfor designed the cloud services with a high degree of automation, resiliency, and self-healing capability. The services are also deployed across multiple data centers in separate geographical locations for fault tolerance at the data center layer. 3. Do you anticipate any disruption to support service levels at this time? Infor is committed to providing support according to current service level objectives without disruption. 4. Will Infor consultants continue to travel on-site to support our active projects? What are the alternatives to on-site visits? Infor’s goal is to keep our employees and our customers safe. As such, we have restricted employee travel. Our workforce is equipped with laptops, VPN access, and conferencing tools to be able to work from home. We are committed to progressing toward planned milestones and providing you support and services through the use of online collaboration tools and technology. 5. How will Infor provide updates on the impact of COVID-19? Infor leadership and the Infor Global Crisis Management Team are continuously monitoring developments surrounding the COVID-19 outbreak. We will continue to communicate with our customers via local account teams, Infor Concierge, the Infor Support Portal, and User Community Boards. Please continue to send your specific queries regarding Infor solutions through the Infor Support Portal. Should you have questions related to the impact of COVID-19, please contact your local account team or send an email to crisis.management@infor.com and a representative from the Infor Global Crisis Management Team will respond accordingly.

Uploading employee information to BCBS-IL

Spring is coming and your GLUG (Great Lakes User Group) Board is in need of a fresh addition to our group of volunteers. One of our seasoned members moved out of the area and retired from the Board. If you have an interest in joining a creative, motivated group whose primary focus is to provide a positive, informative experience for like-minded Infor clients to dialogue and learn together, this might be the opportunity for you! Please see the requirements below and complete the attached Application Form. Requirements: 1. Several conference calls prior to each meeting (usually monthly calls between meetings and weekly for 6 weeks immediately before the meeting) 2. Responsibility for an area of coordination for running the meeting/group 3. Ideas and suggestions for making the meetings fun and interesting. Benefits: 1. The joy of seeing your ideas used in our meetings 2. Deeper involvement with Infor and Lawson and having some influence in how the software is developed 3. The satisfaction of being a part of a group 4. Free attendance to the GLUG meetings If interested, please submit your contact information directly to our President, Paula Meyers at pmeyers@whitelodging.com along with your completed application form.

Save the date for the next GLUG Meeting - June 11th GLUG will hold their next meeting on June 11 at the Sheraton Lisle. This is a great way to meet and understand the needs of other Infor Users. We can help each other through challenges and explore new opportunities with the support from Infor. This meeting is for users of all levels and all areas which focuses on solutions you can implement today, skills you can put to work immediately, and best practices for those things you are already doing. Let’s all get together on June 11 to connect, engage and share ideas with our peers. If you have a colleague that would benefit from this meeting, please forward to them. Please note that the new GLUG Membership Fee will be $100. Hope to see you there!

Good Morning members! A note to invite you to register for the SouthEast User Group meeting May 21 and 22, 2020. Members of any group are welcome. After the last meeting, users voted to return to the Coronado Springs Resort in Orlando for the 2020 event. The agenda is building built on the WorkOutLoud (WOL) website at this time. All hotel rates are guaranteed thru May 1st. After May 1st, they go to the usual resort rate. Please let me know if we can assist you in any way. Thanks, Beth Highfill

RPI Consultants is looking for a Lead Lawson GHR Consultant https://smrtr.io/3FC-y As well as a Sr Lawson Payroll Consultant https://smrtr.io/3yFGC

If you have Workers Compensation that has multiple rates per FEIN, BSI v11 has this functionality but Infor wont implement the necessary logic without customer votes. Please endorse Enhancement Request 41795. I have included the link below. Please let me know if you have any questions https://ers.infor.com/Ers/Ers_Details.aspx?erID=47195&AER=false&tbv=1 Save Changes Cancel Enhancement Request System

Important notice: Beginning October 29, Infor Concierge will be your primary access point to Infor Support Infor announced that beginning October 29, 2019 your primary access point to the Infor Support Portal (formerly Infor Xtreme) will be Infor Concierge. Infor Concierge was designed as the gateway to all things Infor using your current Support Portal user ID and password. Infor Concierge is fully mobile, so it can go where you go. The Concierge mobile app for Google Androidâ„¢ platform can be found in the Google Playâ„¢ store and in the App Store for the iOS platform. Infor urges you to begin using this new entry point to the Infor Support Portal now to help ensure a smooth transition. If you have questions, please contact your Infor subscription services manager, customer success manager, support analyst, or the Infor Customer Care Team.

Just 2 days left before the Fall GLUG. Updated agenda is attached. Look forward to seeing you on October 11th.

Last day to register for the Fall 2019 GLUG and be automatically entered in a drawing to win a $100 gift card! Event Registration Home Page: https://www.inforcommunities.com/e/in/eid=677

Only 3 days left to register for the Fall 2019 GLUG happening October 11th and be automatically entered in a drawing to win a $100 gift card! Event Registration Home Page: https://www.inforcommunities.com/e/in/eid=677

Don't wait to register for the Fall GLUG! If you are register by September 30th, you will be automatically entered in a drawing to win a $100 gift card!

We are looking forward to seeing you at GLUG on October 11th GLUG is one of the best opportunities to network with other Infor clients, learn about new product features and functionalities, visit with vendors, and talk to Infor product experts Register today on Inforcommunities.com so you don't miss out on ** 5 sessions being presented by Glen Rexing ** More on site Infor presenters then every before!! ** Personal interaction with various vendors ** Terrific breakfast and lunch ** Chance to win a $100 gift card if registered by 9/30/19 To Register: Inforcommunities.com Communities My Community GLUG Events Register Or follow the link: Event Registration Home Page: https://www.inforcommunities.com/e/in/eid=677

The Agenda for our Fall meeting is now available! Don't wait to register for the Fall GLUG! If you are register by September 30th, you will be automatically entered in a drawing to win a $100 gift card! To Register: Inforcommunities.com Communities My Community GLUG Events Register Or follow the link: Event Registration Home Page: https://www.inforcommunities.com/e/in/eid=677

Fall 2019 GLUG Conference Registration is Now Open Registration for the Fall 2019 GLUG Conference has opened. This bi-annual local conference for Infor software is quickly approaching. The meetings will be held on Friday, October 11th. Same rates as previously. The full agenda will be posted soon! We are excited to announce that Glen Rexing will be on-site presenting a full track covering the topics of * System Console - Demonstration and benefits of using * Configuration Console - What it is, how is works, capabilities, and a demonstration * Infor Process Automation v11 * Landmark Embedded Reporting Other session to be offered are * GHR Payroll is coming, now need to wait, start preparing now! * Using the CloudSuite Service Portal * Replicate your data from Infor Data Lake to on-premises using Data Pipelines To Register: Inforcommunities.com Communities My Community GLUG Events Register Or follow the link: Event Registration Home Page: https://www.inforcommunities.com/e/in/eid=677 Looking forward to a great meeting.