Creating a competitive edge, 39% of CEOs rated Customer Experience as the most effective - almost 2-1 over the next method: Talent. (CRM Magazine/2017)
It’s complex - on average it takes at least 5 software solutions to execute a simple customer collaboration event and to keep the customer conversation going.
CMOs are under pressure to acquire, grow, and keep customers who are technically and socially connected with one another.” - From The Path to 2020 ~ Economist Intelligence Unit (EIU) (The Economist Research Division)
Commnunication | Collaboration | Unified Customer Experience
#WorkOutLoud #CustomeExperience
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